Continental Airlines on-time arrival, baggage delivery, and denied boarding performance has historically been among the best of the major US airlines as measured by the US Department of Transportation. Most importantly, Continental Airlines were named one of the 100 best places to work by Fortune Magazine and our employees.
The plan, Customer First, contains specific, voluntary service commitments to continue this high level of performance and to improve wherever possible. While the plan does not intend to amend or replace the Contract of Carriage that defines Continental Airlines terms and conditions of carriage, the plan attempts to explain the applicable policies in a clear, consistent, and understandable fashion.
Customer First is the result of a joint effort of the airline industry, the U.S. Congress, and the U.S. Department of Transportation to address the key service elements that most affect Continental Airlines customers. To provide everyone access to this information, the plan may be downloaded in its entirety here or it may be requested at any Continental airport or Continental ticket office. Continental Airlines encourage all of our customers to read it carefully.
Continental Airlines
Continental Airlines goal is to make every flight a safe and pleasant experience for there customers. These commitments are specifically designed to reduce the possibility that Continental Airlines might not reach that objective every time you fly with Continental Airlines and will allow us to deal promptly with any service failure. Continental Airlines are implementing and reinforcing company-wide training programs and systems enhancements to confirm that Continental employees are meeting these commitments, and Continental Airlines are measuring how well they perform. Continental Airlines wants there customers to let them know how they're doing by calling Continental Airlines Customer Care department toll-free at 1-800-WECARE2.
Company History
January 11, 2008: Continental Airlines contributed $60 million in cash to its defined benefit pension plans.
January 14, 2008: Continental celebrated the delivery of the airline's first Next-Generation 737-900ER (Extended Range) airplane, becoming the first airline in the Americas to operate the 737-900ER, a higher-capacity, longer-range derivative and newest member of the Next-Generation 737 airplane family.
January 29, 2008: Continental's agreement with LiveTV allows the airline to offer 36 channels of live, satellite-based television programming at every seat on Continental's next generation Boeing 737s and on its 757-300 aircraft. The service is expected to be available to customers on flights operating within the continental United States beginning in January 2009. In addition, the company expects to introduce onboard Wi-Fi services including e-mail and instant messaging connectivity.
February 4, 2008: Continental Airlines begins use of Bombardier Q400 Aircraft for New York-based regional service allowing the carrier to increase seat capacity at its Newark hub without adding more flights.
February 14, 2008: Continental distributed a record $158 million in profit-sharing payments to tens of thousands of employees at more than 200 locations worldwide on Valentine's Day. Continental's profit-sharing plan is the most generous in the industry.
February 21, 2008: Continental added 27 aircraft to its firm order positions at Boeing, including eight new 777 and 19 new Next-Generation 737 (737NG) aircraft giving Continental the flexibility to replace less efficient airplanes and to pursue growth opportunities.
February 29, 2008: Continental begins new daily nonstop service from its Cleveland hub at Hopkins International Airport to three new cities -- Greensboro, N.C.; Omaha, Neb.; and Savannah, Ga.
March 5, 2008: The Houston Dynamo name Continental Airlines as the team's "Official Airline."
March 11, 2008: For the fifth consecutive year, Continental was rated the top airline on FORTUNE magazine's annual airline industry list of World's Most Admired Companies. Continental also ranked No. 41 on FORTUNE's World's Most Admired Companies "Top 50" list, which ranks companies in a wide variety of industries. Continental was the only U.S. passenger carrier on the "Top 50" list.
March 13, 2008: Continental announces it will conduct a biofuels demonstration flight in the first half of 2009 in an effort to identify sustainable fuel solutions for the aviation industry. Continental is the first major U.S. carrier to announce plans to highlight technological advancements in sustainable biofuels that can help to further reduce carbon emissions.
March 29, 2008: Continental launched nonstop flights to London/Heathrow from New York and Houston. It was the largest single-day international service expansion in the company's history. The new Heathrow flights were made possible by the Open Skies agreement between the U.S. and the European Union. Continental's Flight 28 departing from Newark Liberty International Airport was the first aircraft of the new-entrant carriers to arrive at Heathrow on March 30.
|
