The PSS programme is divided into five streams:
- Reservations
The objective of the Reservations stream is to create a more efficient reservation system. The current reservations system will be replaced with a system reservations platform that meets industry standards and requirements.
- Ticketing
Malaysia Airlines will move away from traditional paper tickets to electronic tickets(eTickets) before the end of 2007. This is in line with the International Air Transport Association(IATA) mandate that all airlines will have to be 100% eTicket capable by 31 December 2007. The move is expected to bring savings of approximately RM19 per ticket sold, with the elimination of material costs and back-end processes.
- Departure Control
The Departure Control stream complements Ticketing by offering a number of new options to passengers. In addition to supporting the industry standard e-Ticketing processes, the airline will introduce Web Check-In and Kiosk Check-In facilities for passengers who do not wish to queue at airport check-in counters.
- Revenue Integrity
The objective of the Revenue Integrity stream is to ensure that every booking produces an actual passenger upon departure. Revenue leakage occurs for many reasons, often because of fraudulent practices by various parties. Every reservation created or updated will undergo a series of cyclic checks to verify its authenticity. Cases such as fictitious names and multiple bookings on a single flight will be removed early on in the booking cycle.
- Fares Management
Improvement in the Fares Management system will enable the airline to fares more efficiently around the world and improve pricing decisions.
A key enabler to support all the five project streams is the eCommerce platform. Through this platform, Malaysia Airlines will offer passengers a series of solutions to make travelling easier, faster and more efficient. These solutions are broadly categorised under eBooking, eTicketing and eCheck-In.
With the PSS initiative, a significant improvement in business processes and customer service is expected. Business-wise, there will be faster revenue recognition while the number of ticketing fraud cases will be reduced. In addition, the number of cancellations, no-shows and overbooking are also expected to drop substantially.
Customers can look forward to a more convenient and efficient travelling experience, from the making of reservations to the boarding of flights. More efficient passenger movement at airports and reduced congestion are expected with the introduction of various passenger self-service options, such as web and kiosk check-in.
Partnership With Other Airlines
No |
Codeshare Partners |
Destinations |
1 |
Air India |
Burbank, Hyderabad, Los Angeles, Melbourne, Mumbai |
2 |
Air Mauritius |
Mauritius |
3 |
Alitalia |
Athens, Barcelona, Frankfurt, Geneva, Madrid, Melbourne, Milan, Penang, Perth, Rome |
4 |
All Nippon Airways |
Fukuoka, Kota Kinabalu, Kuching, Langkawi, Narita, Nagoya, Osaka, Penang, Sapporo, Sendai |
5 |
Austrian Airlines |
Vienna |
6 |
British Midlands |
Lahore, London |
7 |
Cathay Pacific Airways |
Hong Kong, Penang |
8 |
China Southern Airlines |
Beijing, Guangzhou, Shanghai |
9 |
Dragon Air |
Hong Kong |
10 |
Garuda Indonesia |
Darwin, Denpasar, Frankfrut, Jakarta, London, Medan, Paris, Surabaya |
11 |
Gulf Air |
Kuala Lumpur |
12 |
KLM Royal Dutch Airlines |
Adelaide, Amsterdam, Auckland, Bergen, Brisbane, Brussels, Copenhagen, Gothenburg, Helsinki, Kota Kinabalu, Langkawi, Melbourne, Oslo, Penang, Perth, Stavanger, Sydney, Stockholm |
13 |
Korean Air |
Incheon, Penang |
14 |
Myanmar Airways International |
Yangon |
15 |
Philippine Airlines |
Cebu, Manila |
16 |
Qatar Airways |
Doha |
17 |
Royal Brunei Airlines |
Bandar Seri Begawan |
18 |
Silk Air |
Singapore |
19 |
Singapore Airlines |
Singapore |
20 |
South Africa |
Johanesburg |
21 |
Sri Lankan Airlines |
Colombo, Kuala Lumpur |
22 |
Swiss International Airlines |
Zurich |
23 |
Thai Airways International |
Bangkok, Phuket |
24 |
Transearo Airways |
Kuala Lumpur |
25 |
Uzbekistan Airways |
Tashkent |
|
